Descripción del puesto

💻 ServiceNow Expert – Remote from LATAM (Costa Rica Time) – Advanced English

📍 Location: 100% Remote from LATAM (aligned to Costa Rica timezone)
🕒 Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST
🗣️ Language: Advanced English (C1 required)
🚀 Start Date: ASAP

We are looking for a ServiceNow Expert to join a global finance automation team, acting as the technical lead for architecture, solution design, and platform governance.

Requisitos

🛠️ Job Responsibilities

• Act as the technical lead for ServiceNow architecture within the Automation team, ensuring alignment with global finance objectives.

• Participate in stakeholder and client discussions to advise on technical solution design.

• Conduct requirement analysis and translate business needs into detailed technical designs.

• Review and validate business requirements for technical feasibility.

• Mentor developers and functional teams on ServiceNow best practices.

• Oversee release management, update sets, and runbook maintenance.

• Ensure scalability, maintainability, and security in all technical designs.

• Perform peer reviews and quality checks to maintain architectural integrity.

• Identify risks, dependencies, and gaps proactively, recommending mitigation strategies.

🎯 Minimum Requirements

• 8+ years of hands-on experience with the ServiceNow platform.

• 3+ years in a lead developer or architect role.

• Expertise in the Customer Service Management (CSM) module.

• ServiceNow Certified Application Developer (CAD).

• At least one Certified Implementation Specialist (CIS) — ITSM preferred.

• Strong understanding of ServiceNow architecture, integrations, and module configuration.

⭐ Preferred Qualifications

• Experience mentoring developers and reviewing technical deliverables.

• Ability to represent technical solutions in client-facing discussions.

• Background supporting enterprise or regulated environments.

• Excellent communication and leadership skills with the ability to collaborate across global teams.

Beneficios

🎁 Benefits

• 100% remote work from LATAM

• Opportunity to collaborate with an international enterprise

• Professional growth in a global ServiceNow environment

📩 Apply now and join an expert global technology team!